Shipping policy

1. Order Processing

  • Processing Time: Orders are processed within 1–2 business days (excluding weekends and holidays).

  • Orders placed after 12 PM will be processed the following business day.

  • If an item is out of stock or delayed, we will contact you via email within 48 hours.

2. Shipping Timeframes

  • Average Delivery Time: Most orders are delivered within 5–10 business days.

  • Standard Shipping (Domestic & International): 5–20 business days depending on destination and courier operations.

  • Delivery times may be longer during peak seasons, public holidays, or due to factors outside our control (e.g., weather, customs delays, strikes).

3. Tracking & Confirmation

  • You will receive an email confirmation with your tracking number once your order has shipped.

  • Tracking updates may take 24–72 hours to appear depending on courier processing.

4. Shipping Rates

  • Standard shipping rates are displayed at checkout and depend on destination and package weight.

  • Free shipping promotions (if offered) will be applied automatically at checkout when conditions are met.

5. Lost or Stolen Packages

  • If tracking shows your package as delivered but you have not received it:

     

    • Check with household members or neighbors.

    • Verify with your local post office or delivery service.

     

  • We are not responsible for packages marked as delivered by the carrier. For further assistance, please contact the carrier directly.

  • If you still require support, contact purplesmile.info@gmail.com and we will do our best to assist.

6. Wrong Address Disclaimer

  • It is the customer’s responsibility to provide the correct shipping address at checkout.

  • If you entered an incorrect address, contact us immediately at purplesmile.info@gmail.com.

  • If the order has already shipped, we are not responsible for incorrect delivery, and no refunds will be provided.

7. Customs & Duties (International Orders)

  • International shipments may be subject to customs fees, import duties, and taxes, which are the customer’s responsibility.

  • PurpleSmile is not liable for any customs delays or additional fees charged by your local authorities.

8. Delays Outside Our Control

While we aim to deliver within the stated timeframe, shipping delays may occur due to:

  • Customs clearance

  • Severe weather conditions

  • Logistics network disruptions (e.g., strikes, pandemics)

We are not responsible for delays caused by these external factors.

9. Contact Us

PurpleSmile Support Team

Email: purplesmile.info@gmail.com

Website: https://purplesmile.co