Refund policy

1. Overview

At PurpleSmile, your satisfaction matters to us.

We offer returns and refunds in accordance with consumer protection laws and hygiene safety standards.

By purchasing from purplesmile.co, you agree to the terms outlined below.

2. Return Eligibility

  • Timeframe: Items must be returned within 30 days from the date of delivery.

  • Condition: Products must be unused, unopened, and in their original packaging.

  • Proof of Purchase: A valid order number and/or proof of purchase is required.

  • Hygiene Restriction: Due to the nature of oral care products, opened or used items cannot be returned or refunded for health and safety reasons.

3. Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Opened or used oral care products (e.g., toothpaste, whitening gels).

  • Gift cards, promotional items, and free gifts.

  • Items purchased as “final sale” or marked “non-refundable.”

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, contact us within 7 days of delivery:

  • Email: purplesmile.info@gmail.com

  • Include your order number and clear photos of the item and packaging.

  • We will send a replacement at no extra cost or issue a full refund.

5. How to Initiate a Return

  1. Contact purplesmile.info@gmail.com to request a Return Authorization.

  2. Once approved, ship the item back using a trackable service.

  3. Include your order number inside the return package.

Return Shipping Costs:

  • The customer is responsible for return shipping costs unless the product is defective or incorrect.

  • We are not responsible for packages lost in return transit.

6. Refund Processing

  • After receiving and inspecting your return, we will notify you via email.

  • Approved refunds will be processed to your original payment method within 5–10 business days.

  • Shipping charges are non-refundable.

7. Order Cancellations

If you need to cancel your order, contact us within 12 hours of placing it.

Once an order has shipped, it cannot be canceled but may qualify for a return under this policy.

8. Chargeback & Abuse Protection

  • Filing a chargeback without contacting our support team first may result in being blacklisted from future purchases.

  • Refunds will only be issued in compliance with these stated conditions.

9. Contact Information

PurpleSmile Customer Care

Email: purplesmile.info@gmail.com

Website: https://purplesmile.co

Legal Disclaimer:

This Return & Refund Policy does not limit your statutory rights under applicable consumer protection laws.